PlasticWAY Privacy Policy

Effective Date: 01/01/2025

PlasticWAY ("Company," "we," "us," or "our") is committed to protecting the privacy of its users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based SaaS solution and associated services (collectively, the "Services"). Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Information We Collect

We collect information to provide and improve our Services, comply with legal obligations, and support your business needs.

1.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, company name, billing address, and other contact details.
  • Payment Information: Credit card or payment details for billing purposes (handled by a secure third-party payment processor).
  • User Content: Data entered into our platform, including manufacturing details, operational data, or customer data.
  • Support Requests: Information provided when contacting customer support, including email communications and chat logs.

1.2 Information We Collect Automatically

  • Usage Data: Information about how you access and use our Services, including IP address, browser type, device type, and interactions with the platform.
  • Cookies and Tracking Technologies: Data collected through cookies, beacons, and similar technologies to enhance your user experience.

1.3 Third-Party Information

  • Integrations: Data received through integrations with third-party applications.
  • Partners and Affiliates: Information shared by partners or affiliates who integrate or collaborate with our Services.

2. How We Use Your Information

We use your information to:

  • Provide and Maintain Services: Process your account registration, manage your subscription, and deliver Services.
  • Improve and Optimize: Analyze usage patterns to enhance functionality, performance, and user experience.
  • Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance.
  • Billing and Payments: Process payments and manage subscription accounts.
  • Compliance and Legal Obligations: Comply with applicable laws, regulations, and contractual obligations.
  • Marketing and Communication: Send product updates, promotional content, and service-related notifications (with an option to opt-out).

3. How We Share Your Information

We may share your information in the following scenarios:

  • Service Providers: Third-party vendors providing services such as payment processing, analytics, and hosting.
  • Business Partners: Organizations integrated with our platform, as required to deliver the Services.
  • Legal and Compliance: When required by law, regulation, or legal process to protect our legal rights or comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: When you explicitly authorize the sharing of your information.

4. Data Security

We prioritize the security of your information by implementing industry-standard measures to protect against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit and at rest.
  • Regular vulnerability assessments and penetration testing.
  • Access controls to limit data access to authorized personnel only.

5. Data Retention

We retain your personal information as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, regulatory, or contractual obligations.
  • Resolve disputes and enforce agreements. You may request the deletion of your data at any time, subject to applicable legal requirements.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

  • Access and Portability: Request a copy of the personal information we hold about you.
  • Correction: Request updates or corrections to your personal data.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Restriction: Restrict how we process your personal information in certain circumstances.
  • Opt-Out: Unsubscribe from marketing communications by using the "unsubscribe" link in emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.

8. International Data Transfers

If you access our Services from outside [Home Country], your information may be transferred to and processed in countries with different data protection laws. We ensure adequate safeguards, such as standard contractual clauses, to protect your data.

9. Third-Party Links

Our Services may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. Please review their policies before submitting personal information.

10. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date."

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PlasticWAY
A-210, Jasola Vihar, Pocket-A
New Delhi, Delhi, India-110025
Mobile: +91-8447 604609

Email: info@plastic-way.com